Site Policies

Shipping and Delivery Policy

We deliver our products Australia-wide using Australia Post and various couriers. To have your order shipped by courier your shipping address must be your physical address – our couriers cannot deliver to post office boxes.

The shipping cost will be determined by the size and weight of the order and your shipping address.

The shipping cost for items under 25kg will be calculated automatically via the shopping cart.

The shipping cost for items over 25kg will be calculated manually on receipt of your order.

Orders are dispatched every Wednesday and the estimated shipping time is 3 to 7 business days, depending on your location and stock availability.

Currently, Little Book Press only ships within Australia.

Pricing Policy

All of our prices are in Australian dollars (AUD), inclusive GST (Good and Services Tax) and are current as of the 1st July 2017.

Bulk Orders

Special discounts on orders over 20,000 units may apply.

Depending on stock at hand, orders over 1000 units may require a separate print run which may delay delivery. We will advise you if this is the case on receipt of your order.

For more information regarding bulk orders please contact our offfice on 08 8331 3095.

Customer Service Policy

Little Book Press is committed to excellent customer service and quality products.

We endeavour to make sure all the products listed on our website are currently in stock but spikes in demand may mean that some products are not always available. If the product ordered is not available for immediate delivery it will be listed as out of stock on the website but will be available for back order.

Please choose carefully as we do not give refunds if change your mind or order the wrong product.

If the product received is faulty or different to the product purchased you may choose between a refund, credit or exchange. Little Book Press will cover the cost of return shipping.

Privacy Policy

This statement sets out Little Book Press’s policies relating to the privacy of your personal and organisational information.

Little Book Press collects the details of individuals and organisations who register as users on the Little Book Press website for the purpose of:

  • purchasing products
  • receiving registration response
  • receiving product enewsletter

Security

We take security seriously, and have taken steps to ensure your personal information is secure.  We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online.  However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

Online Store

When purchasing from the Little Book Press Publishing House, your financial details are passed through a secure server using 256 bit SSL (secure sockets layer) encryption. 256 bit SSL encryption is the current industry standard.  Your financial details are not stored on the Little Book Press site.

As an additional mechanism we use the Securepay payment gateway to securely process credit card payments via our website.  As a leader in the Australian online payments industry, Securepay offer a host of products and services, including their our own FraudGuard suite, which helps businesses combat fraudulent transactions. SecurePay’s servers are located across multiple local data centres for maximum uptime, and all of our customer’s data is securely kept here, in Australia. For further security information, please visit Securepay’s website.

Cookies

Our website uses a technology called cookies.  A cookie is a small element of data that our website may send to your computer.  Any such cookie is typically stored on your computer’s hard drive and permits our website to recognise you when you return.  Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you.  You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

What about links to other websites?

Our website may contain links to other sites that are not under our control.  These websites have their own privacy policies, and we encourage you to review them.  We have no responsibility for linked websites, and provide them solely for your information and convenience.

Will we disclose the information to others?

We do not sell, trade or rent your personal information to others.

Updating your personal information

Through your login on our website you have control on updating your information and if you so wish removing your details entirely from our website.

If you wish to make changes to your personal information however, you are experiencing difficulties, please don’t hesitate to email us phone our office on 08 8331 3095.

Policy changes

This privacy statement is periodically reviewed in line with the ongoing development of the Little Book Press website.

Feedback

We value your feedback about our site, activities, book selections, products and programs.  Please do not hesitate to email your comments or speak to our Administration Officer on  08 8331 3095